We Value Your Trust and Happiness
At Rang-E-Dua, we take pride in designing outfits that complement your special moments. While we maintain the highest standards of quality, we also understand that issues may occasionally occur. This policy ensures a clear and transparent process for returns, exchanges, and refunds.
Return Policy
We accept returns in the following cases:
If the item is defective or damaged upon delivery
If the wrong product, size, or color has been delivered
Conditions for Returns:
Contact us within 48 hours of receiving the order
The item must be unused, unworn, and in its original packaging with all tags attached
Sale or discounted items are not eligible for returns, unless damaged or incorrect
Exchange Policy
Exchanges are available if you need a different size, subject to product availability
Exchange requests must be made within 48 hours of delivery
Shipping costs for exchanges are the customer’s responsibility unless the exchange is due to our error
Refund Policy
Refunds are only issued if the ordered product is unavailable, or if a defective/incorrect item cannot be replaced
Refunds will be processed to the original payment method within 7–10 working days after approval
How to Request a Return or Exchange
Contact our customer service team within 48 hours of delivery via email, WhatsApp, or our website contact form
Provide your order number, details of the issue, and clear photos if applicable
Our support team will guide you through the process
Our Promise
Your trust matters to us. Every return, exchange, or refund request will be handled with fairness, care, and transparency.
Rang-E-Dua – Dressing You for Moments that Matter